FAQs

Q: How much does it cost to rent a container with you in Kirkcadly?

A: Our containers cost £130 (inc. VAT) per month. We provide padlocks and 24/7 access free of charge.

Q: How long do I have to commit for?

A: Our minimum term is 1 month, but on our rolling monthly plan you can cancel at any point (with 2 weeks’ notice), and you will be refunded pro rata for any monthly rental you haven’t used.

Q: How do I pay?

A: All our customers pay via credit or debit card. We don’t take deposits or charge booking fees, we just bill monthly in advance.

Q: How do I book one of your Kirkcaldy units?

A: We’ve made it as simple as possible - just click the Book Now button to reserve a unit, and we will then send you a link to complete the online sign up. It takes 5 minutes, and can be done on your phone or computer from the comfort of your home.

Q: How do I get access to the Kirkcaldy site and my container?

A: Once you have signed up, we will provide you with access details and instructions. Access to the site is through our Automatic Number Plate Reading (ANPR) gate system. During the sign up process you will provide the registration plates of the vehicles you would like to be able to access the site, and the gates will open automatically for you during the length of your storage rental. We will also give you a PIN for the keypad. On the first day of your rental, we will provide you with a heavy-duty padlock and keys for your container. You will be able to access your container 24/7.

Q: How big are the Kirkcaldy units?

A: Our containers are all 20ft containers. The capacity has 150sqft (14sqm) of floor space, and has capacity of 1160 cubic feet. The internal dimensions are: Length = 19ft3in (5.88m), Width = 7ft7in (2.34m), Height = 7ft9in (2.40m). On average, this is enough space to store the contents of a 3-bedroom house.

Q: Are the containers watertight?

A: Completely – remember, these containers are used to transport goods all around the world. They are fully secure and watertight.

Q: Do the containers suffer from condensation?

A: In a standard container, providing that there is no moisture in the container, condensation isn’t an issue. Each container has several ventilation ports, and condensation is only an issue if you store wet or damp goods. However, we have invested in Grafo-therm in all of our containers, which is a special insulation coating which eliminates potential condensation issues by absorbing any moisture in the container. You won’t find this at most other container storage facilities, but it is important to us that your belongings are as safe as possible.

Q: Will my property be insured?

A: Everything stored with us must be properly insured. Most home insurance policies only cover goods in your home, so it is important you check before storing with us. We are able to offer our customers competitive insurance cover for the duration of their storage period, and this is covered during the booking process. Customers who choose not to use our insurance must provide us with evidence that their property is insured.

Q: Do I need a padlock?

A: We provide padlocks free of charge.

Q: What security do you have?

A: Security is a top priority for us, and we’ve secured the site with 2.4m high perimeter fencing, an Automatic Number Plate Recognition gate system, floodlighting, 24/7 CCTV and each container has a lock box shroud to protect the padlocks.

Q: Do I have to sign a Lease?

A: No, we’ve kept the process as simple as possible. All we ask is that you accept and abide by the terms of our storage licence.

Q: Why should I store with North Star Storage?

A: We are a new business and strive to be the best. We offering a great service, at a great price with easy sign up and access. Storage with North Star couldn’t be easier.